At a glance
Generally no refunds once work is delivered.
Non-delivery, major defects or not-as-described.
Cancel within 24 hours of the initial payment.
Summary for convenience only — the full terms below apply.
Since VDOLogy provides non-tangible, irrevocable digital goods (Video Editing, Graphics, Web Development), we generally do not issue refunds once the order is accomplished and the product is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstances can take place with regard to the character of the product we supply. Therefore, we DO honor requests for the refund on the following reasons:
Non-delivery of the product
If we fail to deliver the project within the agreed timeframe without prior notice.
Major defects
Although all our products are thoroughly tested before release, unexpected errors may occur. You must report such issues within 72 hours.
Product not-as-described
Such issues should be reported to our support department within 3 days from the date of the purchase.
If you wish to cancel an active project, you must notify us within 24 hours of the initial payment. If work has already commenced, a partial refund may be offered based on the amount of work completed, at our sole discretion.
Requests for a refund are accepted at contact@vdology.com within the period of 3 days after delivery. You should accompany this request with detailed and grounded reasons why you apply for a refund.
